by Homerun Nievera |
Our family has been loyal to Apple since the IPhone 3GS was introduced in the Philippines. This probably changes today.
My son, Karl, has an IPhone 6, bought in November 2, 2015, at the Globe store in SM Southmall in Las Piñas City. A light black stain appeared recently on the upper portion of LCD screen. He brought it to the Power Mac Festival Mall in Alabang, Muntinlupa City for diagnosis. Here’s his actual personal account:
Power Mac Center at Festival Mall
I brought my IPhone 6 (purchased last November 2, 2015 at SM Southmall Globe store) for repair at Power Mac Festival Mall in Alabang, Muntinlupa City, due to a light black stain on the LCD screen. Apparently they said that it was due to pressure damage even if my phone was with a protective case all the time. And it has never been dropped. No scratches as well or dents. No history of being sat on or whatever pressure they were referring to. They didn’t accept my phone at first because according to experience they said that it was pressure damage. So Mom called up Apple via the toll free number and that was when they accepted my phone for an initial diagnosis. They then said that nothing was wrong and that they would escalate it to Apple for further checking. And then they texted after a few days claiming that Apple didn’t approve of the replacement even if it was still under warranty. And that I had to pay for the WHOLE unit since they don’t do repairs here. And that I had to PAY 1000php if I would pull out the unit. Even if it is STILL under warranty. Can you escalate this please? I’m just so frustrated and I’ve been using IOS since IPhone 3GS and this is the first time that I’ve had problems.
I personally escalated the case via email through Power Mac Center’s public relations agency, CID Communications, through Erwin Dela Cruz, who was kind enough to help out. That was more than four days ago. No one from Power Mac Center reached out since then. It seems to reflect their level of customer care and after sales service.
I researched across the web on similar complaints on both product and service. It looks that it’s all over the net — all over the world.
Ever since the passing of Steve Jobs, Apple’s products and its level of after sales service, apparently has declined as well. Its stocks have been falling, too.
A report from TheStreet.com said that “shares of Apple (AAPL) were lower in pre-market trading on Thursday (September 29) after Barclays removed the stock as a top pick as part of its IT hardware coverage.” Barclays was reported to have reduced its price target for the stock to $US114 from $US115.
In the meantime, wishing all the best to Apple’s representative in the Philippines — Power Mac Center. They need to improve on response times.
It’s time we shifted brands.